Terms & Conditions

Returns

Q......What is your Returns and Refund Policy?

A......We guarantee all of our products to be as described and free from defects. If however you receive a product that you feel is not as described, please contact us within 14 days of purchase to arrange an exchange or refund.

Exchanged items will only be sent after we have received the defective item back from you in the original condition it was sent.

Q......What if my purchase is the wrong size?

A......Not a problem, simply return the goods to us with a note to say whether you want a larger or smaller size. Please help us by trying on your purchase(s) as soon as you receive them without cutting off any of the attached labels.

Q......What if I do not receive my goods?

A......Normally, you should receive your goods within 10 working days, but please allow 20 Working days. If you do not receive your goods after this period of time, please contact our Helpline.

Payment Methods

Q......Which Payment Methods can I use?

A......We accept MasterCard, Visa and Switch debit cards , cheques or postal orders . Please make cheques payable to: John Forsey Bowls. We do not accept American Express or Solo..

Q......Why don't you allow a collection service?

A......This is not allowed by our bank in our mail order payment terms and conditions.

Q......What payment methods do you take online?

A......We are pleased to announce that we can now using Paypal as our approved merchant services supplier.

Q......Do I pay tax on overseas orders?

A......We have to charge VAT on all orders for delivery within the EU or collected in person. For countries outside the EU orders are sent free of VAT. For orders delivered to a UK address that are for export outside the EU we can issue the relevent export form. On exit from the UK, present the form to customs, they will stamp it and fax us a copy, we can then refund the tax value to the purchasing card.

Please note that tax can only be reclaimed by a person who is resident outside of the European Community (not relatives who are usually resident in the EC and are bringing bowls for you as presents or by arrangement) and who produces identity to that effect on exiting the EU within 3 months of the purchase date.

Please read the notes issued by GB Customs and Excise that relate to the scheme we run - VAT refunds for travellers departing from the European Community (EC)

Stock

Q...... What bowls do you have in stock?

A......We usually have around 150 sets in stock covering the most popular choices. Now that colours have become very popular we cannot guarantee to have the exact permutation that you require in stock - we simply no longer have the space for all the permutations.

Q...... Is everything in stock?

A......We make every effort to hold stock of the Items we offer for sale on this site at all times. If for any reason we cannot supply you with any part of your order we will contact you We may need to cancel the item from your order if it becomes discontinued. We remove any discontinued item from the website as soon as we receive notification to try and avoid this issue altogether.

Shipping

Q...... What is your delivery policy?

A......We are Post Free on all orders over £35.00 to UK Mainland only ( Sorry this does not cover Ireland, Isle of Wight or the Channel Island's and a surcharge for delivery will be added ). We endeavour to despatch orders within 48 hours of receipt of order however there will be very busy times of the year when this is difficult to achieve. If you item is out of stock then it may take up to 10 days to be received from our suppliers. If your order is time critical please get in touch and we will do our best to help.

Q...... What countries do you ship to?

A......Please check the list below for countries that we despatch to. Please contact us if you are outside of this list.

Q...... What does overseas shipping cost?

A......You need to email us with your address, including zip/post code and we will reply with a quote. A set of bowls weighs approximately 7kg and exceeds the standard volumetric weight and so is charged at actual weight by couriers. Perth, Australia costs around £75 for one set and £100 for two sets. Republic of Ireland £25 for one set

Q...... How long does overseas shipping take?

A......We use DHL to send most orders - most destinations are quoted as being within 5 working days. Perth, Australia for example, 3 working days.

Q...... What does Postage and Packaging cost?

A......Postage and packing is currently free for all orders over £10

Q...... I am visiting relatives in the UK, can my order be delivered to them?

A......Yes it can, please indicate that the order is for export in the special instructions box when you checkout. We will then send a customs approved invoice with the order. Take this to customs as you exit the UK and they will stamp it and fax us a copy. we can then credit your card with any sales tax (called Value Added Tax or V.A.T. in the UK) paid. We legally have to charge the tax initally for delivery to any address in the European Union.

Q...... Why don't you offer overseas surface mail?

A......Surface mail is untracked and not signed for, it costs more than DHL or UPS.

Q...... Will i incur additional charges for posting outside the UK?

A......Non UK mainland deliveries will attract a surcharge dependant upon region and country which you will be advised of and have the opportunity to agree to before despatch.

Q...... Will i need to be at home to accept delivery

A......Please note that UK orders are often despatched by courier and will require a signature.

Q...... Why should I use the John Forsey mail order service?

A......John Forsey's staff have many years experience of providing a quality mail order service. Our products are offered for sale on a selective basis from several suppliers. We endeavour to supply only those products that offer good value for money combined with lasting quality.

Personalised Items

Q......Can I have my own emblem or initials engraved?

A......Yes, on Taylors and Henselite - please call the Helpline to place this type of order - please check the Taylors lettering style guide if ordering their bowls

Q......How long does engraving take?

A......If the bowls are on the shelf then allow two weeks. If not then allow up to an additional 12 weeks for Taylors and a minimum of 16 weeks for Henselite.

Q......How much does engraving cost?

A......For Taylors stock emblems and letters there is no extra charge. For your own design, for which a pattern plate has to be made, there is a charge of £30. Henselite charge £25

Website Issues

Q...... The text on your site is a bit small for me - can I change the size?

A......This works in most browsers - If you have a scroll mouse, press and hold the 'Ctrl' key on your keyboard whilst moving your scroll wheel backwards or forwards to make the text larger or smaller. Alternatively select 'View' 'Text size' from your browser menu. To return the page to normal size press and hold your 'Ctrl' key on your keyboard and then press '0' (zero).

Q...... What if my question is not answered here?

A......Please contact us for an answer, we will then also add an entry here for the benefit of others.

Q...... What if I need pre-sales advice?

A......If you at all unsure of which products would be suitable for your particular usage and would like advice please contact us. Our staff include regular players and umpires so expert advice is always available.