Please click on one of the quick links below to see the answer to your question. These questions and answers form, in part, our terms and conditions which you agree to when placing an order.
Why should I use the John Forsey mail order service?
John Forsey's staff have many years experience of providing a quality mail order service. Our products are offered for sale on a selective basis from several suppliers. We endeavour to supply only those products that offer good value for money combined with lasting quality.
What if I need pre-sales advice?
If you at all unsure of which products would be suitable for your particular usage and would like advice please contact us. Our staff include regular players and umpires so expert advice is always available.
Which Payment Methods can I use?
We accept MasterCard, Visa and Switch debit cards , cheques or postal orders . Please make cheques payable to: John Forsey Bowls. We do not accept American Express or Solo.
What if I do not receive my goods?
Normally, you should receive your goods within 10 working days, but please allow 20 Working days. If you do not receive your goods after this period of time, please contact our Helpline..
When is my card debited?
Your card will only be debited when the goods are dispatched. An authorisation takes place when you place your order that guarantees the funds are available on your card and that payment will be made to us. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.
Is everything in stock?
We make every effort to hold stock of the Items we offer for sale on this site at all times. If for any reason we cannot supply you with any part of your order we will contact you We may need to cancel the item from your order if it becomes discontinued. We remove any discontinued item from the website as soon as we receive notification to try and avoid this issue altogether.
What does Postage and Packaging cost?
UK mainland postage and packing is calculated in your shopping basket on a weight based sliding scale starting at just £1.90. If you order multiple items the weight and consequently postage and packing cost will add up in your basket but will maximise £6.90 for an order up to 20kg. Typically the first of 3 very small items will cost £1.90 but as you add the other 2 the cost won't increase as all 3 stay within the first weight band. We reserve the right to charge an additional fee for orders exceeding 20kg, for example 3 or more sets of bowls.
Non UK mainland deliveries will attract a surcharge dependant upon region and country which you will be advised of and have the opportunity to agree to before despatch.
Sorry but we cannot use ordinary mail it is simply not reliable enough. We have tried this before, the bowls went missing and the customer blamed us 100% for non-delivery even though we had explained that it was at thier risk before despatch.
Because the goods were paid for by a customer not present card transaction the credit card company issued the customer with a full refund because we could not prove that they had been delivered.
Due to the actions of this customer we must therefore now use a fully tracked service to protect our business.
What if my purchase is the wrong size?
Not a problem, simply return the goods to us with a note to say whether you want a larger or smaller size. Please help us by trying on your purchase(s) as soon as you receive them without cutting off any of the attached labels.
What is your Returns Policy?
We guarantee all of our products to be as described and free from defects. If however you receive a product that you feel is not as described, please contactl us within 14 days of purchase to arrange an exchange or refund.
Exchanged items will only be sent after we have received the defective item back from you in the original condition it was sent. Please note that when purchasing by mail order you are responsible for the return shipping costs.
What is your Privacy Policy?
We guarantee that we will not pass your details to any other company. all information received from you will be kept completely confidential and will not be disclosed to any other party.
The terms and conditions do not affect your statutory rights as a consumer.
Will I receive marketing mail?
When you place an order we will add you to our mailing list. If you do not wish to receive this mail please e-mail us and we will immediately take the necessary action.
What bowls do you have in stock? We always try to keep the most popular sizes and colours of Taylors and Henselite in stock.
Can I have my own emblem or initials engraved?
Yes, on Taylors and Henselite - please call the Helpline to place this type of order - please check the Taylors lettering style guide if ordering their bowls
How long does engraving take?
If the bowls are on the shelf then allow two weeks. If not then allow up to an additional 12 weeks for Taylors and a minimum of 16 weeks for Henselite.
How much does engraving cost?
For Taylors and Henselite stock emblems and letters there is no extra charge. For your own design, for which a pattern plate has to be made, there is a charge of £30.
What countries do you ship to?
Please check the list below for countries that we despatch to.
What does overseas shipping cost?
You need to email us with your address, including zip/post code and we will reply with a quote. A set of bowls weighs approximately 7kg and exceeds the standard volumetric weight and so is charged at actual weight by couriers. Perth, Australia costs £65 for one set and £95 for two sets. Republic of Ireland £45 for one set
How long does overseas shipping take?
We use DHL to send most orders - most destinations are quoted as being within 5 working days. Perth, Australia for example, 3 working days.
Do I pay tax on overseas orders?
We have to charge VAT on all orders for delivery within the EU or collected in person. For countries outside the EU orders are sent free of VAT. For orders delivered to a UK address that are for export outside the EU we can issue the relevent export form. On exit from the UK, present the form to customs, they will stamp it and fax us a copy, we can then refund the tax value to the purchasing card.
Please note that tax can only be reclaimed by a person who is resident outside of the European Community (not relatives who are usually resident in the EC and are bringing bowls for you as presents or by arrangement) and who produces identity to that effect on exiting the EU within 3 months of the purchase date.
Why don't you offer overseas surface mail?
Surface mail is untracked and not signed for, it costs more than DHL or UPS.
Why don't you allow a collection service?
This is not allowed by our bank in our mail order payment terms and conditions.
I am visiting relatives in the UK, can my order be deliverred to them?
Yes it can, please indicate that the order is for export in the special instructions box when you checkout. We will then send a customs approved invoice with the order. Take this to customs as you exit the UK and they will stamp it and fax us a copy. we can then credit your card with any sales tax (called Value Added Tax or V.A.T. in the UK) paid. We legally have to charge the tax initally for delivery to any address in the European Union.
The text on your site is a bit small for me - can I change the size? This works in most browsers - If you have a scroll mouse, press and hold the 'Ctrl' key on your keyboard whilst moving your scroll wheel backwards or forwards to make the text larger or smaller. Alternatively select 'View' 'Text size' from your browser menu. To return the page to normal size press and hold your 'Ctrl' key on your keyboard and then press '0' (zero).
What if my question is not answered here? Please contact us for an answer, we will then also add an entry here for the benefit of others.
